New Age of the Consumer

Bo Finneman
Partner (B2C Growth) at McKinsey & Company

How the best retail marketers are already capturing the post-COVID opportunity

Ivan Mazour
CEO & Founder of Ometria

How to build great CRM teams

Raj Suvarna
Former Director of Lifecycle Marketing at Glossier

The joy of segmentation

Debbie Bond
COO at Lovehoney

Challenges and bold changes in luxury fashion

Deirdre Quinn
Founder of Lafayette 148

Maximising return with personalised content in post-purchase emails

Faith Baker
Retention Lead at Patch

Slides

Identifying automation opportunities during peak season

Aynsley Peet
Ecommerce Director at Cox & Cox

Kate Sandell
CRM Executive at Cox & Cox

Boosting customer engagement & revenue using reactivation campaigns

Georgia Epey
Senior Campaign & CRM Associate at Astrid & Miyu

Creating advanced replenishment campaigns

Isabella White
Performance Marketing Coordinator at Trinny London

Slides

Lessons in personalising abandonment campaigns

Catherine Frame
CRM Manager at Footasylum

Slides

Driving conversion through customer personas

Emma Hall
CRM Manager at MORI

Slides

A scaleable approach to personalising your broadcast campaigns

Frank Eribo
Co-Founder & Creative Director at Butterfly Twists

Slides

Driving new customer acquisition during COVID with the help of email

Sam Marsh
Ecommerce Manager at Emma Bridgewater

Bao Tang
Email Marketing Executive at Emma Bridgewater

Slides

Featured content

How MADE.COM grew its CRM revenue twice as fast with Ometria 

Read the case study

CRM masterclass - lessons in cohort analysis

Rita Martins
Retention Consultant at Ometria

Deliverability 101: a crash course for CRM marketers

Alice Spencer
Senior Deliverability Manager at Ometria

A step-by-step guide to transformational change in digital

Dr Mike Baxter
Strategy specialist and author of 'The Strategy Manual'